i'm very old fashioned... and i like to deal with people face to face so when i get achance to deal with ING Direct, i was hesitant... but i thought i'd give it a try... man... my rep is just not very good.... he's rude and not very specific... i wished he had called earlier so i can deal with everything. i didn't feel very personal and since everything is over the phone... well things take a lot longer to happen.
Although the rates may b a bit better, that's probably cos they skimped on the customer service training. i'm not a big fan of renewing with them. sue is trying to get someone else now. To b honest, is it a tor thing? whatever the case when we tried other banks, they were willing to give us compareable rates which were pretty close.
inother words... unless u don't mind being beside the fax machine all day... you'll probably get better service at the real banks. you'll still get gouged but hey... that's what we get for not being millionaires that can purchase everything on the spot.
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